Hospitality & Tourism
Hospitality Group Eliminates Wi-Fi Dead Zones Across Three Buildings With UniFi
0 dead zones
Full coverage verified across all three buildings, including previously problematic areas like the restaurant patio and inn second floor.
100% POS uptime
Zero payment terminal disconnections reported in the first four months after deployment.
4.8★ improvement
Guest review mentions of Wi-Fi shifted from complaints to compliments within the first season.
Single dashboard
All network equipment across three buildings managed from one screen, with remote access for Fundy Tech.
The challenge
The client operated an inn, a restaurant, and a seasonal retail shop across three adjacent buildings. Each building had its own consumer-grade router provided by the ISP, supplemented by range extenders that staff had added over the years. Guest Wi-Fi complaints were a daily occurrence — slow speeds, dropped connections, and inability to maintain a signal between the inn lobby and dining room. The restaurant's point-of-sale terminals lost connectivity during busy dinner services. Staff used personal hotspots for payment processing as a workaround. There was no separation between guest devices and the business network, meaning any guest's compromised device could potentially access the POS system, reservation software, and accounting files.
What we did
- Conducted a full site survey of all three buildings to map coverage requirements, wall materials, and interference sources.
- Deployed a UniFi Dream Machine Pro as the central gateway with a managed switch in each building, connected via existing underground conduit.
- Installed nine UniFi U6 Pro ceiling-mounted access points across the three buildings, positioned for overlapping coverage with seamless roaming.
- Created four separate VLANs: corporate (POS, accounting, reservations), staff devices, guest Wi-Fi with bandwidth limits, and IoT (security cameras, smart thermostats).
- Configured traffic shaping to prioritize POS transactions and reservation system traffic over guest streaming.
- Set up the UniFi dashboard for remote monitoring, with alerts for AP downtime and unusual traffic patterns.
“Our guests used to ask for the Wi-Fi password and then complain it didn't work. Now they connect once and it follows them from the lobby to the restaurant to the patio. The staff haven't had to use their phones for payment processing since the install.”