Tourism & Hospitality
Waterfront Inn Eliminates Wi-Fi Dead Zones and Lifts Online Ratings From 3.2 to 4.6 Stars
3.2 → 4.6 stars
Google rating improved over one season as Wi-Fi complaints disappeared and positive connectivity mentions appeared in reviews.
0 Wi-Fi complaints
Zero Wi-Fi-related negative reviews in the first full season after deployment, down from 14 in the previous two seasons.
100% coverage
Full property coverage including all rooms, restaurant, patio, dock, and cottage courtyard — eliminating every dead zone.
0 POS freezes
Dedicated business network eliminated payment terminal failures during peak dinner services.
The challenge
The inn operated three buildings — main lodge, annex, and waterfront cottage block — connected by a patchwork of consumer Wi-Fi extenders and a single ISP-provided router in the main office. Guests in the annex and cottages regularly had no usable signal. The restaurant POS shared bandwidth with guest devices and would freeze during busy dinner services. Security cameras on the parking lot dropped offline weekly. The property had accumulated 14 one-star reviews specifically mentioning Wi-Fi in the previous two seasons, dragging the overall Google rating to 3.2 stars.
What we did
- Conducted a full site survey walking every room, hallway, patio, and outdoor area with spectrum analysis tools to map coverage gaps and interference sources.
- Deployed 12 UniFi U6 Pro access points across the three buildings with weatherproof outdoor units covering the patio, dock, and cottage courtyard.
- Installed a UniFi Dream Machine Pro as the central controller with a managed switch in each building, connected by outdoor-rated fibre runs.
- Created four isolated network segments: guest Wi-Fi, business operations (POS, reservations), security cameras, and staff devices.
- Configured a branded captive portal with the inn's logo, welcome message, and email collection for their seasonal newsletter.
- Set per-device bandwidth limits on the guest network and QoS prioritisation for POS and reservation traffic.
- Installed two UniFi Protect cameras replacing the unreliable existing units, with 30-day cloud-backed retention.
“Our guests used to apologise for complaining about the Wi-Fi — they knew we were trying. Now they compliment it in reviews. One guest said it was better than their hotel in Halifax. That's the kind of feedback that fills rooms.”