Healthcare — Dental
Dental Practice Eliminates Downtime and Passes Cyber Insurance Audit After Managed IT Migration
Zero unplanned downtime
The practice experienced zero hours of unplanned downtime in the first 12 months after migration — down from approximately 40 hours the previous year.
$14,200 annual licensing savings
Software licence audit identified 6 duplicate Microsoft 365 subscriptions, 3 unused antivirus licences, and an expired practice management add-on — all eliminated.
Cyber insurance approved
The practice passed their cyber insurance audit on the first submission with a clean questionnaire, and their premium decreased by 15% due to documented security controls.
< 15 min average response
Support ticket response time dropped from 24–48 hours with the previous contractor to under 15 minutes with Fundy Tech's managed helpdesk.
The challenge
The practice depended on a seven-year-old on-premises server running their practice management software, digital X-ray storage, and email. The server experienced weekly performance issues and had crashed twice in the previous year, each time costing the practice a full day of cancelled appointments worth $8,000–$12,000 in lost revenue. Backups were configured to an external hard drive that a staff member was supposed to swap weekly — but testing revealed the backups had not completed successfully in over four months. The practice had no endpoint protection beyond basic Windows Defender, no multi-factor authentication on any accounts, and staff shared a single admin password across all workstations. When their cyber insurance renewal arrived with a detailed technical questionnaire, the practice owner realised they could not honestly answer a single security question with confidence. Their existing IT support was a part-time contractor who responded within 24–48 hours and charged hourly for every visit.
What we did
- Conducted a full technology assessment documenting all hardware, software, network configuration, and security gaps across the practice.
- Migrated email and file storage to Microsoft 365 Business Premium, eliminating dependence on the aging on-premises server for day-to-day operations.
- Deployed Datto BCDR for the practice management database with 15-minute backup intervals and verified cloud recovery, ensuring the practice could restore operations within one hour of any failure.
- Installed SentinelOne endpoint detection and response on all 14 workstations and 2 servers, replacing Windows Defender with enterprise-grade protection.
- Enforced multi-factor authentication on all Microsoft 365 accounts and the practice management system, with individual user accounts replacing the shared admin password.
- Configured automated patch management through ConnectWise Automate to keep all workstations and servers current without disrupting clinical hours.
- Consolidated software licensing through Pax8, identifying duplicate subscriptions and unused licences that had accumulated over years of ad-hoc purchasing.
- Implemented KnowBe4 security awareness training for all staff with monthly phishing simulations.
- Completed the cyber insurance technical questionnaire on behalf of the practice with full documentation of every control in place.
“We used to cancel a full day of patients every time the server had a bad day. Now I do not think about IT at all — which is exactly what I want. The insurance savings alone nearly cover the monthly cost.”