Canadian companies face new questions over AI agents like Muse
Oct 29, 2026 · Summarized by Fundy Tech from The Globe and Mail
Businesses are weighing whether to let AI assistants like Meta’s Muse access websites and customer data. Royal Bank of Canada, BMO, TD and Amazon have already blocked some agent access.
Key points
- Muse can shop, fill forms and book appointments for users.
- RBC, BMO and TD blocked third-party agents from their digital properties.
- Shopify has integrated its e-commerce platform with Muse.
Why it matters
Small businesses may soon face customers using AI agents to browse and buy. That creates a choice: open access for convenience, or limit it to protect data, payments and brand trust. Households may also need to think about what an agent can access on their behalf.
Who’s affected: Retailers, banks and online customers
What to do
- Review whether AI agents should access your site or services.
- Check customer-data and payment controls before allowing agent traffic.
- Update policies for automated shopping or account access.
Original reporting
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