N.L. government and St. John's city email down in Microsoft 365 outage
Nov 12, 2026 · Summarized by Fundy Tech from 2 sources
Microsoft 365 problems cut email for the Newfoundland and Labrador government and the City of St. John’s. Both say technical teams are working to restore service.
Key points
- Provincial government email and services that rely on email may be affected.
- City of St. John’s says replies may be delayed.
- Microsoft says it is investigating Exchange Online issues in the Americas.
- The outage is tied to Microsoft 365 applications, including email and Teams.
The full story
The Newfoundland and Labrador provincial government said an issue affecting Microsoft 365 applications caused an email outage for its employees. In a social media post on Thursday afternoon, the province warned that government programs and services that rely on email may be affected, including sending and receiving messages.
The province said technical teams were working to restore services as quickly as possible. At the same time, the City of St. John’s said its email was also affected by the widespread outage. The city told residents that if they were trying to email the city, there could be a delay in response.
Microsoft said it was investigating disruptions related to its email and Teams applications. In updates posted on social media, the company said it was aware of users “experiencing issues accessing Exchange Online mailboxes through multiple connection methods in the Americas.” No timeline for full restoration was given in the source material.
The issue affects Atlantic Canada directly because it involves Newfoundland and Labrador government offices and the City of St. John’s. The main concern in the sources is basic communications: email in and out of public offices is delayed while Microsoft works on the problem.
Why it matters
This can slow government replies and public-service requests in Newfoundland and Labrador. Small businesses and households trying to contact provincial offices or the city may face delays or missed emails. If you need a response from either office, expect slower turnaround until Microsoft restores service.
Who’s affected: N.L. government and City of St. John’s email users
What’s next
Microsoft and local technical teams are still working to restore services. The sources do not give a recovery time or further public decision date.
What to do
- Use another contact method if your message is urgent.
- Expect delayed replies from provincial and city offices.
- Retry email later if a response does not arrive.
Original reporting
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